New York City subway riders say safety on the transit system remains their No. 1 concern, according to a new MTA survey.
The agency’s customer survey in June found that ‘personal safety and security’ topped the list of ‘what needs improvement’ to increase passenger satisfaction, followed in order by “homeless”, “erratically behaving”, “waiting times” and “cleanliness.”
Nearly one in five respondents, meanwhile, said they would take the metro more often if there were “fewer people behaving erratically”, according to the survey.
Between 10% and 15% of respondents cited more cops, shorter wait times and their personal safety as potential incentives to ride more often.
The safety concerns come after several high-profile crimes on the subway, including a mass shooting on April 12 and the random murder of a Goldman Sachs employee who was gunned down on his way to brunch in May.
But overall transit crime plummeted in June, according to NYPD statistics.
The department said 162 crimes were reported underground in June, a sharp drop from the 219 seen in May. Murders, rapes, robberies, assaults, burglaries and armed robberies all fell month over month.
Both figures reflect steep jumps from last year, even after adjusting for this year’s higher ridership – June 2022 saw an average of 1.84 felonies per million, a 5.1% increase compared to the average of 1.75 recorded in June 2021.
Some 23 million more people took the metro last month compared to June 2021.
“There are obviously very worried people,” said MTA board representative Andrew Albert, “I also see very crowded trains at different times of the day. I think people, when they choose to go out, use the system.
Wait times on weekend subways and buses in general remain a major concern for riders, regular and otherwise, Albert said. Bus riders cited wait times, congestion, travel time, reliability and fare evasion as their top concerns, the MTA said.
“Twenty-one minutes between trains in the middle of a weekend day is simply unacceptable,” Albert said. “I can’t tell you how many tourists I’ve helped in the past few days because it’s so confusing for them.”
The MTA said the survey is drawn from a “statistically valid” sample of about 1,000 self-selected respondents.
Spokesman Aaron Donovan praised the NYPD for strengthening its underground presence under Mayor Eric Adams.
“New strategies have shown signs of success, and the MTA is encouraged by Mayor Adams’ commitment to add social services and police as needed to the subways to achieve further improvements,” Donovan said in a statement. communicated.